Terms And Conditions

Gardeners South Tottenham Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners South Tottenham provides gardening and related services to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company who requests or accepts services from Gardeners South Tottenham.

Company means Gardeners South Tottenham, providing gardening and related services in and around the South Tottenham area.

Services means gardening, garden maintenance, landscaping, clearance, hedge cutting, lawn care and any other services agreed in writing between the Client and the Company.

Booking means a request for Services that has been accepted by the Company and confirmed with the Client.

Site means the garden, land or property at which the Services are to be performed.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, including but not limited to routine garden care, one-off tidy-ups, hedge trimming, lawn mowing, planting, minor landscaping, and garden waste handling in accordance with applicable regulations.

The specific Services to be supplied will be agreed with the Client at the time of booking, either as a one-off job or as part of an ongoing maintenance schedule. Any description of Services on promotional materials is illustrative only and does not constitute a binding offer.

3. Booking Process

3.1 A Booking is made when the Client requests Services and the Company confirms acceptance of that request. Confirmation may be given verbally or in writing, including by message or other agreed means of communication.

3.2 The Client must provide accurate information about the Site, including size, access, condition, parking arrangements and any known hazards. If on arrival the Company finds that the information provided was incomplete or inaccurate, the Company may adjust the quoted price, vary the Services, or decline to undertake the work.

3.3 Bookings are subject to availability. The Company will use reasonable efforts to accommodate preferred dates and times but does not guarantee specific appointment slots.

3.4 For larger or more complex jobs, the Company may require an initial site visit to assess the work before providing a quote and confirming the Booking.

3.5 The Client must ensure that a responsible adult is available at the Site at the start of the appointment if required for access, instructions or confirmation of work to be done. If access is not possible, the Company may treat this as a late cancellation.

4. Estimates and Quotes

4.1 Any estimate or quote provided by the Company is based on the information supplied by the Client and, where applicable, on a visual inspection of the Site.

4.2 Unless stated otherwise, quotes are valid for 30 days from the date issued. After this period the Company may revise the quote.

4.3 If during the course of the work the Company discovers additional work is required or advisable, the Company will inform the Client and seek approval before carrying out such additional work, which may incur extra charges.

4.4 All prices are given in pounds sterling unless clearly stated otherwise. Any applicable taxes or charges required by law will be included or notified as part of the quote.

5. Payments and Invoicing

5.1 The Client agrees to pay the charges for the Services as agreed at the time of Booking or as subsequently revised and agreed in writing.

5.2 Payment terms will be confirmed with the Client. Unless otherwise agreed, payment is due on the same day that the Services are completed. For regular maintenance contracts, the Company may invoice periodically, such as weekly or monthly.

5.3 The Company may require a deposit or partial upfront payment for certain jobs, particularly larger or multi-day projects, the purchase of materials, or where waste removal is included.

5.4 Payments may be made by the methods accepted by the Company from time to time. Cash payments, where accepted, must be made directly to the Company representative and a receipt will be issued upon request.

5.5 If payment is not received within the agreed time, the Company reserves the right to charge reasonable interest on the outstanding amount and may suspend or cancel further Services until full payment is made.

5.6 All materials supplied remain the property of the Company until paid for in full. The Company reserves the right to remove materials or installations not paid for, where lawful and practical to do so.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a Booking by giving the Company notice in advance. Unless otherwise agreed, at least 24 hours notice before the agreed appointment time is required for cancellations or rescheduling without charge.

6.2 If the Client cancels or reschedules with less than 24 hours notice, the Company may charge a cancellation fee, which may be up to the full expected charge for the Booking, particularly where the team has already been allocated or is en route.

6.3 If the Client is not present at the Site at the agreed time, or access to the Site is not possible or is unsafe, the Company may treat this as a late cancellation and charge accordingly.

6.4 The Company may cancel or reschedule a Booking due to adverse weather, safety concerns, staff illness, vehicle or equipment issues, or other circumstances beyond its reasonable control. In such cases, the Company will seek to reschedule the Booking at a mutually convenient time, and no cancellation fee will be charged.

6.5 In the event of repeated cancellations or failure to provide access, the Company may decline further Bookings from the Client.

7. Client Responsibilities

7.1 The Client must ensure safe and reasonable access to the Site, including any necessary keys, codes or instructions. The Company is not responsible for delays or inability to carry out the Services where access is restricted.

7.2 The Client must ensure that the Site is reasonably clear of personal items, pet waste and other obstructions that may hinder the delivery of Services or pose a health and safety risk.

7.3 The Client must inform the Company of any known hazards at the Site, including uneven ground, hidden structures, loose wiring, ponds, unstable walls or fences, and the presence of any chemicals or asbestos.

7.4 Children and pets must be kept away from the work area during the provision of Services for their safety and the safety of the gardening team.

8. Waste Handling and Environmental Regulations

8.1 The Company will comply with relevant waste and environmental regulations when handling garden waste, soil, cuttings and other materials arising from the Services.

8.2 Unless expressly included in the quote, the Company is not obliged to remove green waste or other debris from the Site. Where waste removal is requested or included, this will be clearly stated and may be subject to additional charges based on volume and disposal costs.

8.3 The Company will not transport or dispose of hazardous or controlled waste, including but not limited to asbestos, chemicals, paint, oils, contaminated soil or electrical equipment. If such items are discovered, the Company may suspend work in the affected area and advise the Client to arrange appropriate specialist removal.

8.4 Where possible, the Company may recommend environmentally responsible options for handling garden waste, such as composting or using local collection services, but any such arrangements remain the responsibility of the Client unless specifically agreed as part of the Services.

9. Health and Safety

9.1 The Company will take reasonable care to carry out the Services safely and in accordance with applicable health and safety legislation.

9.2 The Company reserves the right to refuse to carry out work that it reasonably considers unsafe or beyond the competence or equipment available to the gardening team.

9.3 The Client must not request the team to undertake any activity that is unsafe, illegal, or outside the agreed scope of Services.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in the performance of the Services. If the Client believes that the Services have not been provided with reasonable care and skill, the Client must notify the Company as soon as reasonably possible, and in any event within 7 days of completion of the relevant Services.

10.2 The Company will, at its option, either re-perform the Services or offer a reasonable reduction in the price where a fault is found and accepted as being due to the Company.

10.3 The Company carries insurance appropriate for the nature of its gardening activities. Details of cover can be made available on request.

10.4 The Company is not liable for any pre-existing damage or defects at the Site, including damage to plants, lawns, structures or installations that result from normal and careful execution of the Services on a Site that is already in poor condition.

10.5 The Company is not liable for consequential or indirect losses, including loss of enjoyment, loss of profit, or loss of opportunity, arising from the provision or non-provision of the Services, except where such liability cannot be excluded by law.

10.6 The Company is not liable for damage caused by pests, diseases, adverse weather conditions, natural wear and tear, or factors outside its reasonable control that affect plants, lawns or outdoor structures after the Services have been provided.

10.7 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Materials, Plants and Guarantees

11.1 Where the Company supplies plants, turf, seeds or other living materials, their performance depends on factors beyond the Companys control, such as weather, soil conditions, watering and ongoing care.

11.2 The Company does not guarantee the long-term survival or performance of plants or lawns once the work is completed, unless a specific written guarantee is provided and the Client follows all care instructions supplied by the Company.

11.3 Any manufacturer or supplier warranties on materials or equipment will be passed on to the Client where permitted, but the Company is not responsible for such warranties.

12. Complaints and Disputes

12.1 If the Client has a concern or complaint about the Services, the Client should contact the Company as soon as possible, providing full details and, where helpful, photographs or other evidence.

12.2 The Company will investigate complaints in good faith and will attempt to resolve issues promptly, which may include revisiting the Site, re-performing parts of the work, or offering a partial refund where appropriate.

12.3 The Client must give the Company a reasonable opportunity to inspect and, if appropriate, rectify any alleged defect before instructing a third party to carry out remedial work. The Company is not responsible for the cost of remedial work carried out by others where the Company was not first given that reasonable opportunity.

13. Force Majeure

13.1 The Company is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control. This may include severe weather, flooding, fire, industrial disputes, utility failures, transport disruptions, public health emergencies or acts of authorities.

13.2 In such circumstances, the Company may suspend or reschedule the Services without liability to the Client, other than a refund of any sums paid in advance for Services not provided.

14. Privacy and Data Protection

14.1 The Company will collect and use personal information about the Client only as necessary to manage Bookings, deliver Services, process payments and handle any queries or complaints.

14.2 The Company will take reasonable steps to keep Client information secure and will not sell or share personal data with unrelated third parties except where required by law or where necessary to deliver the Services.

15. Changes to Terms and Conditions

15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of the Clients Booking will apply to that Booking.

15.2 The latest version of the Terms and Conditions will be made available on request and may be published on the Companys website or other customer materials.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a Booking or allowing the Company to commence work, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.